Privacy Policy
Last updated: January 2025 · We take your privacy seriously. Here's exactly how we handle your data.
1. Who We Are
YALETOWN CLEANING SERVICES INC. ("we," "us," "our") is responsible for the personal data you provide when using our website or booking our services. If you have any questions about this policy, contact us at [email protected].
2. What Data We Collect
We collect information you provide directly when booking or contacting us, and some data collected automatically through your use of our website.
Personal information: Full name, email address, phone number, property address
Booking information: Service type, date/time preferences, property size, special instructions
Payment information: Card details (processed and stored by our payment provider — we do not store full card numbers)
Communications: Messages, emails, or support requests you send us
Technical data: IP address, browser type, pages visited, time on site (collected via cookies)
3. How We Use Your Data
To process, confirm, and manage your bookings
To communicate with you about your service (confirmations, reminders, updates)
To provide customer support and respond to your enquiries
To send service-related notifications and billing information
To improve our website and service quality through analytics
To send marketing communications — only with your explicit consent, and you may opt out at any time
To meet our legal and regulatory obligations
4. Legal Basis for Processing
Contract: Processing your booking and delivering the service you've requested
Legitimate interests: Improving our service, fraud prevention, and security
Consent: Marketing communications (you may withdraw consent at any time)
Legal obligation: Complying with applicable laws and regulations
5. Data Sharing & Third Parties
We do not sell your personal data. We may share it with trusted third parties only as necessary to deliver our services:
Payment processors: Stripe or equivalent — to handle secure card transactions
Scheduling software: Our booking platform provider (data processed within their secure systems)
Email and SMS tools: Used to send booking confirmations and reminders
Analytics providers: Aggregated, anonymized usage data (e.g. Google Analytics)
Legal authorities: If required by law or legal process
All third-party providers are required to handle your data in accordance with applicable privacy laws and our data processing agreements.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, and in accordance with our legal obligations. Booking records are typically retained for 3 years. Marketing preferences are updated in real time. You may request deletion of your data at any time (subject to legal retention requirements).
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to access the data we hold about you
Right to correct inaccurate or outdated information
Right to request deletion of your data
Right to restrict or object to certain processing
Right to data portability (receive your data in a structured format)
Right to withdraw consent at any time (without affecting prior processing)
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Cookies
Our website uses cookies — small files stored on your device — to enhance your browsing experience and understand how visitors use our site.
Essential cookies: Required for the website to function (e.g. booking session, security). Cannot be disabled.
Analytics cookies: Help us understand traffic and behavior patterns. You may opt out.
Marketing cookies: Used to show relevant ads if applicable. Require your consent.
You can manage or disable cookies through your browser settings at any time. Disabling non-essential cookies will not affect your ability to book our services.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. All data is transmitted via SSL encryption. Payment information is processed by PCI-DSS-compliant providers. We conduct regular security reviews and limit data access to authorized personnel only.
10. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. The "last updated" date at the top of this page reflects the most recent revision.
12. Contact Us
For any privacy-related questions, concerns, or requests, please contact:
Address: 1424 Nelson St
Phone: +1 604-308-6074
